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Pop-up blockers

Pop-up blocking software is designed to block unwanted advertising and pop-up ads when you are browsing the internet. Unfortunately, some pop-up blocking software will also treat the eLearning software that opens up new windows as pop-up ads and stop them from opening.

There are several reasons why pop-up blocking software may be causing you problems.

  • Check if you have any of the software listed in the table below installed on your computer.
  • Then follow the instructions in Solutions to disable the pop-up blocking feature.

Do you have this software installed?

Solutions

Norton Internet Security or
Norton AntiVirus software.

  1. From the start menu, go to Programs, and check for Nortons.

  2. Open the program, and uncheck Turn on ad blocking.

  3. Restart your computer.

  4. Then try the eLearning site again.

Internet Explorer 6+,
Windows XP Service Pack 2.

  1. Open Internet Explorer

  2. On the Tools menu, select Pop-up Blocker.

  3. Select the option Turn Off Pop-up Blocker.

  4. Restart your computer.

  5. Then login to your elarning site.

Firefox / Mozilla

  1. Open your browser

  2. On the Tools menu, select Options.

  3. Go to the option Web Features, and uncheck the box Block Popup Windows.

  4. Restart your computer.

  5. Then try your eLearning site again.

Yahoo toolbar

Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and unchecking Enable Pop-Up Blocker.

Google toolbar

To completely disable the pop-up blocker, open the 'Toolbar Options' and clear the checkbox next to pop-up blocker in the Accessories section. It is suggested that Google toolbar is not compatible with the present elearning software.

MSN toolbar

Open the Toolbar Options, deselect the check box next to Pop-up Guard.

Popup blocking applications

Pop-up stopper
Pop-up defender
Pop-up zapper
Ad-filter
STOPzilla
SpyBot

  1. From the start menu, go to Search and search your hard drive for any software with pop-up in the name and disable it.

  2. Go to the Control Panel and select Add/Remove programs.

  3. Look for the name of the program installed

  4. Select the program name and click Remove

  5. Follow any instructions you are given, then close the Control Panels.

  6. Restart your computer.

  7. Then try the eLearning site again.

File sharing programs

http://www.popup-killer-review.com/rundetect.htm will show you if you have any spyware or pop-up blocking programs on your computer.

  • Once you have found the name of the program, you need to disable it when using eLearning or uninstall the program.

  • If you are unsure about how to do disable the program, free programs such as Bazooka or Ad-aware, available from http://www.downloads.com, can assist you.

or submit the online form if you are still unable to find an answer to the problem.