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Pop-up blockers

Pop-up blocking software is designed to block those annoying pop-up ads when you are using the internet. Unfortunately, some pop-up blocking software will also treat new windows and tabs in our eLearning software as pop-up ads, and stops them from opening.

Check if you have any of the software listed in the table below installed on your computer. Then follow the instructions in Solutions to disable the pop-up blocking feature.

Alternatively you can add the URL of both The University of Sydney, and our elearning sites to your browsers 'allowed' or trusted site list. This means that it will not block pop-ups from the university. See the solutions table for more information.

Do you have this software installed?

Solutions

Norton Internet Security or
Norton AntiVirus software.

  1. From the start menu, go to Programs, and check for Nortons.

  2. Open the program, and uncheck Turn on ad blocking.

  3. Restart your computer.

  4. Then try the eLearning site again.

Internet Explorer 6+,
Windows XP Service Pack 2.

  1. Open Internet Explorer

  2. On the Tools menu, select Pop-up Blocker.

  3. Select the option Turn Off Pop-up Blocker.

  4. Restart your computer.

  5. Then login to your elarning site.

Firefox / Mozilla

  1. Open your browser

  2. On the Tools menu, select Options.

  3. Go to the option Web Features, and uncheck the box Block Popup Windows.

  4. Restart your computer.

  5. Then try your eLearning site again.

Yahoo toolbar

Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and unchecking Enable Pop-Up Blocker.

Google toolbar

To completely disable the pop-up blocker, open the 'Toolbar Options' and clear the checkbox next to pop-up blocker in the Accessories section. It is suggested that Google toolbar is not compatible with the present elearning software.

MSN toolbar

Open the Toolbar Options, deselect the check box next to Pop-up Guard.

Popup blocking applications

Pop-up stopper
Pop-up defender
Pop-up zapper
Ad-filter
STOPzilla
SpyBot

  1. From the start menu, go to Search and search your hard drive for any software with pop-up in the name and disable it.

  2. Go to the Control Panel and select Add/Remove programs.

  3. Look for the name of the program installed

  4. Select the program name and click Remove

  5. Follow any instructions you are given, then close the Control Panels.

  6. Restart your computer.

  7. Then try the eLearning site again.

File sharing programs

http://www.popup-killer-review.com/rundetect.htm will show you if you have any spyware or pop-up blocking programs on your computer.

  • Once you have found the name of the program, you need to disable it when using eLearning or uninstall the program.

  • If you are unsure about how to do disable the program, free programs such as Bazooka or Ad-aware, available from http://www.downloads.com, can assist you.

Email us using this online form if you are still having problems accessing your elearning site. In the online form please specify:

  • Your name and login name (not password)
  • The course code and course description (e.g. CLIN5008 Intensive Case, Integrated Concepts).
  • Which links you are having trouble with
  • What happens when you click on them