Director, Organisational Capability

Gabrielle Whelan is the Director of Organisational Capability here in ICT. Her role focuses on improving capability and increasing performance, by adopting a continuous improvement strategy which will incorporate both quality and metric components. Gabrielle has identified key performance measures across ICT, and is working with other directors to embed a measures-based approach into ICT's activities.

Gabrielle has over 20 years experience in IT, primarily in financial services working with both internal IT teams and vendors. Her career started as a CICS/Cobol/DB2 programmer, and progressed through roles managing production support, development, projects and programs, to IT manager and PMO manager. She spent the last five years managing AMP's pool of IT project managers, and established a continuous improvement program for AMP's IT processes, incorporating quality and metrics components and redeveloping project management capability.