ICT Service Index for Staff
This index catalogues the services provided by Information and Communications Technology (together with some information services provided by other areas of the University).
You may like to use your browser's find function (e.g. Control-F) to look for what you want.
A B C D E F H I J L M N O P R S T U V W
Can't find it? Notes
A
- Access Labs
- Access Labs: bookings and software requirements
- Access Labs: printing
- Account management: charges
- Accounts: see UniKey accounts
- Admin systems: Hyperion [Finance/ICT]
- Admin systems: PeopleSoft Financials and HR
- Admin systems: TRIM [Records Online]
- Admin systems: Web Content Management System
- Aliases for email
- Announcements: ICT alerts mailing list
- Announcements: Techlist for IT staff [Medicine/ICT]
- Announcements: outages web page
- Anti-virus and anti-spam services
- Anti-virus and anti-spam services: Sophos PureMessage
- Application Services group
- Application management: charges
B
C
- Central email guides
- Charges: not levied on 00000 accounts
- Charges: Content Management System
- Charges: Infrastructure services
- Charges: UniKey accounts
- Charges: phone extensions
- Citrix
- Citrix: installation guide
- Citrix: login
- Citrix: troubleshooting
- Client Services group
- Client Services: Desktop Support
- Computer Access Laboratories: see Access Labs
- Computer accounts: see UniKey accounts
- Computer acquisition
- Computer software: vendor agreements
- Contact: see Helpdesk
- Contacts: IT discussion mailing list
- Content Management System for University web sites
- Content Management System: charges
- Content Management System: contacts, training and support
- Content Management System: news
- Content Management System: quick reference and toolkits
- Credit Card System: charges
- Credit card payments and refunds for UniKey accounts
D
E
- e-Service Desk [CPS]
- Email accounts: new, UniKey
- Email alias, forwarding, and vacation message options
- Email and calendaring services
- Email and large files
- Email guides: Exchange and Unikey email
- Email: Exchange migration for University units
- Email: Exchange web login
- Email: spam: see Anti-virus and anti-spam services
- Email: troubleshooting
- Email: web login to UniKey email
- Enquiries: see Helpdesk
- Entourage email guides
- eProcurement Project [Finance]
- Exchange email and calendar migration for University units
- Exchange email guides
- Exchange email web login
F
H
- Helpdesk
- Hosting: University web sites
- Hosting: personal web sites
- Hyperion [Finance/ICT]
- Hyperion support: see Helpdesk
I
- ICT Resources Policy
- ICT news
- ICT web site
- ICT: Application Services
- ICT: Client Services
- ICT: Infrastructure
- ICT: Program Management Office
- ICT: Relationship Management
- IT Assist web site
- ITS-Announce-Only: ICT announcement mailing list
- Infrastructure group
- Infrastructure services and charges
- Inquiries: see Helpdesk
J
- Junk mail: see Anti-virus and anti-spam services
L
- Large File Transfer Utility
- Leasing: see Computer acquisition
- Lecture Theatre Computers [CPS]
- Legato backup service: see Backup service
- Library fine payments
- Licences for software: see Software available
- Long-distance phone calls
M
- MCS Exchange email: see Email and calendaring services
- Macintosh CMS/Hyperion access: see Citrix
- Mail domain hosting: charges
- Mailing list: ITS-Announce-Only
- Mailing lists
- Mailing lists maintained by ICT
- Master User tools for UniKey accounts
- Microsoft software
- Mirrors for software: [AARNet]
- Modem access: see Dialup service via modem
N
- Network backup service: see Backup service
- Network equipment: vendor agreements
- Network set-up guides
- Network troubleshooting
- News from ICT
- News: FlexSIS
O
P
- Password and account option changes, UniKey
- PeopleSoft Financials and Human Resources
- PeopleSoft: Upgrade Project [Finance]
- PeopleSoft: printing
- Phone equipment: vendor agreements
- Phone system information
- Phone system: charges for changes and maintenance
- Phone system: contact numbers
- Phone system: long-distance calls
- Phone system: new services and relocation of existing extensions
- Phone system: ordering new phones
- Phone system: problem reporting and hints
- Phone system: teleconference Polycom handset rental via Helpdesk
- Phone system: using your phone
- Phone system: voicemail
- Phonebook search
- Phonebook update (search for existing entry first)
- Phonebook: add a White Pages (personal) entry
- Phonebook: add a Yellow Pages (unit) entry
- Podcasts of public lectures [Media and Publications]
- Policy on ICT Resources
- Print service: charges
- Printing in Access Labs
- Private web site hosting
- Problems: see Helpdesk
- Program Management Office
- Project and professional services: charges
- Projects: see ICT: Program Management Office
- Projects: PeopleSoft Upgrade [Finance]
- Projects: eProcurement [Finance]
- Proxy configuration for web browsers
- Purchasing: see Computer acquisition
R
S
- STD phone calls
- Search: University web sites
- Search: phonebook
- SecurID: purchase
- SecurID: troubleshooting
- Server hosting: charges
- Software available
- Software: Microsoft
- Software: non-Microsoft
- Software: vendor agreements
- Software: who to contact
- Sophos PureMessage anti-spam/virus mail filtering
- Spam: see Anti-virus and anti-spam services
- Spam filtering options on University mail server
- Staff services summary
- Storage
- Storage: SAN charges
- Support: see Helpdesk
- Support issues and Helpdesk
- Support: Content Management System
- Support: FlexSIS [Student Centre]
- Symantec Antivirus
- Systems hosting: charges
T
U
V
- VPN (Virtual Private Networking)
- VPN: Cisco client archive
- VPN: troubleshooting
- Vendors for computers: see Computer acquisition
- Vendors with ICT acquisition agreements
- Video conferencing
- Virus prevention: see Anti-virus and anti-spam services
- Voice over IP calls
- Voicemail
W
- WWW Mail Service login
- Web Content Management System for University web sites
- Web Services
- Web Services: Blog service
- Web proxy settings
- Web search for University web sites
- Web site hosting: University web sites
- Web site hosting: charges
- Web site hosting: personal web sites
- Web sites: FlexSIS student administration system
- Web sites: ICT
- Web sites: IT Assist
- Web sites: Templatedata blog [Web Services team]
- Web sites: Web Services
- Web troubleshooting
- WebCT [FOLT]
- Webmail login
- Wireless network
- Wireless network: set-up instructions
- Wireless network: troubleshooting
Can't find it?
For further enquiries, contact the ICT Helpdesk.
If you notice a broken or incorrect link, or an ICT service which you know has a web page but is not listed, please stating the full URL (http://...) of the relevant document.
Notes
If you hover the mouse over an item (on a suitable browser), you will see a description of the corresponding service. Most browsers wrap long descriptions over several lines in the pop-up text, but unfortunately some browsers truncate long descriptions instead.
The 98 bold-face items represent the main entry for each topic; the other 130 entries are repetitions under a different name. So to browse every page indexed here, visiting the bold-face items is sufficient.
Entries for services not provided by ICT itself show the responsible group in square brackets.