ICT Service Index for IT Support Staff
This page lists services of particular interest to IT staff. For other services, see the ICT Service Index for Staff. It is hoped that study of the Service Index pages will help new and even existing IT staff to gain awareness of the range of services which ICT offers.
You may like to use your browser's find function (e.g. Control-F) to look for what you want.
A B C D E F G H I J L M N P R S T U V W
Can't find it? Notes
A
- Access Labs: bookings and software requirements
- Account management: charges
- Admin systems: Web Content Management System
- Announcements: ICT alerts mailing list
- Announcements: Techlist for IT staff [Medicine/ICT]
- Anti-virus and anti-spam services
- Anti-virus and anti-spam services: Sophos PureMessage
- Application management: charges
B
C
- Cabling standards
- Charges: not levied on 00000 accounts
- Charges: Infrastructure services
- Citrix: installation guide
- Citrix: troubleshooting
- Client Services: Desktop Support
- Computer acquisition
- Computer hardware: warranty support from preferred suppliers
- Computer software: vendor agreements
- Contacts: IT discussion mailing list
- Content Management System for University web sites
- Content Management System: contacts, training and support
- Content Management System: news
- Content Management System: quick reference and toolkits
- Credit Card System: charges
D
E
F
- File backup service: see Backup service
- File server provision: charges
- FlexSIS: support team contacts [Student Centre]
G
H
I
J
- Junk mail: see Anti-virus and anti-spam services
L
- Leasing: see Computer acquisition
- Lecture Theatre Computers [CPS]
- Legato backup service: see Backup service
- Licences for software: see Software available
- Linux: Debian mirror
- Linux: Red Hat 4
- Linux: Red Hat 5
M
N
- Network Security
- Network backup service: see Backup service
- Network data graphs and diagrams
- Network equipment: vendor agreements
- New IT staff: create yourself a University phonebook entry
- New IT staff: get your UniKey account
- New IT staff: join the Contacts IT discussion mailing list
- New IT staff: join the Techlist announcement mailing list
- New IT staff: quickly peruse the ICT web site
- New IT staff: study the IT Assist web site
P
- Phone equipment: vendor agreements
- Phone system: charges for changes and maintenance
- Phone system: teleconference Polycom handset rental via Helpdesk
- Phonebook: add a White Pages (personal) entry
- Policy on ICT Resources
- Print service: charges
- Project and professional services: charges
- Projects: see ICT: Program Management Office
- Purchasing: see Computer acquisition
R
S
- SecurID: troubleshooting
- Security: network
- Server hosting: charges
- Server vendor agreement
- Software available
- Software: Microsoft
- Software: non-Microsoft
- Software: vendor agreements
- Software: who to contact
- Sophos PureMessage anti-spam/virus mail filtering
- Spam: see Anti-virus and anti-spam services
- Storage
- Storage: SAN charges
- Support: Content Management System
- Support: FlexSIS [Student Centre]
- SydNet Web Tool
- Symantec Antivirus
- Systems hosting: charges
T
U
V
- VPN: Cisco client archive
- Vendors for computers: see Computer acquisition
- Vendors with ICT acquisition agreements
- Virus prevention: see Anti-virus and anti-spam services
W
Can't find it?
For further enquiries, contact the ICT Helpdesk.
If you notice a broken or incorrect link, or an ICT service which you know has a web page but is not listed, please stating the full URL (http://...) of the relevant document.
Notes
If you hover the mouse over an item (on a suitable browser), you will see a description of the corresponding service. Most browsers wrap long descriptions over several lines in the pop-up text, but unfortunately some browsers truncate long descriptions instead.
The 57 bold-face items represent the main entry for each topic; the other 75 entries are repetitions under a different name. So to browse every page indexed here, visiting the bold-face items is sufficient.
Entries for services not provided by ICT itself show the responsible group in square brackets.