*Note: Please check that the terms are in alphabetical order after the additions are made
| Terms/Acronyms | Description |
|---|---|
| AV | Audio Visual |
| Camtasia | Ad hoc lecture recording and streaming tool with the Desktop and Mic Recorder. It is a screen capture and on-line delivery tool. |
| Firewall | A device or set of devices configured to permit, deny all computer traffic between different security domains based upon a set of rules and other criteria. |
| ICT | Information & Communications Technology |
| LAN | Local Area Network (LAN) is a group of computers and associated devices that share a common communications line and typically share the resources of a single processor or server within a small geographic area such as campus. |
| Lectopia | Lecture recording and streaming tool that automatically streamed the lecture into University's student learning system. |
| PDA | Personal Digital Assistant. General term for small handheld device commonly used as a mobile computer or organizer for personal information. It generally includes a name and address database, to-do list, note taker, web browser and other information management capabilities. |
| Response Time | The measure of time taken to start incident diagnosis or initiate actions to complete request. e.g. reply to a request or fault, by contacting the customer. |
| Second Level Support | A team or group other than the Helpdesk that specializes in a specific ICT support area. |
| Service Request | A request from a user for information or advice, or for the addition, modification or removal of an IT component, or for access to an IT service. |
| Specialist Support Hours | The times or hours when second level support is available to users for a specific service described in the Service Catalogue. |
| TurningPoint | It is an audience response kit used to enhance presentation by engaging students and promoting activities. It works within PowerPoint by making interactive slides for question and answer, feedback etc. |
| VPN | Virtual Private Network |