Troubleshooting/FAQ
ICT Lab Access
Payments
- Can I add credit to my UniKey account at an ICT Access Lab?
- Do I need to bring anything with me when I add credit?
Printing and Scanning
- How do I print at an ICT Access Lab?
- Can I use my photocopy card to print at an ICT Access Lab?
- How much does it cost?
- Can I print double-sided?
- Can I print with more than one page per sheet?
- Can I print in colour?
- Is there a scanner I can use?
Software
ICT Access Lab access
How do I use an ICT Access Lab computer?
When you first use an ICT Access Lab computer you will be prompted to enter your UniKey login and password.
Are there any 24 hour ICT Access Labs?
Students of the University are eligible to have 24 hour access to the McGrath Access Centre (Room 201, Carslaw Bldg, Eastern Avenue).
To organise this access you will have to take your student card and another form of identification to the Security Systems desk at
Level 2, Services Building (G12)
Codrington St (cnr Abercrombie St)
University of Sydney
NSW, AUSTRALIA, 2006
Security Systems is open 8am until 5pm Weekdays).
When talking to Security Systems, it is important to ask for access to the McGrath Access Centre, Rm. 201, Carslaw Building-F07.
If you do not have existing swipe card access on your student card, the cost of will be $16.50.
If you have existing access to other buildings, the cost will be $5.50.
Payments
Can I add credit to my UniKey account at an ICT Access Lab?
Payments to credit UniKey accounts can be made via EFTPOS or credit card at any ICT Access Lab. The minimum payment is $10.00 but Diners Club and American Express cards are not accepted.
Do I need to bring anything with me when I add credit?
When you make a payment you will be asked to provide your student card or show some other official photo identification (if you cannot do this payment will be refused). You may not make payments into any UniKey account that is not your own.
Printing and Scanning
How do I print at an ICT Access Lab?
To print from an ICT Access Lab computer you must have money on your UniKey account.
Using the program you wish to print from, click the print icon, or go to the file menu and select print. Your job will be placed in the print queue of the default printer in your lab. You can check the queue for your lab by going here.
When your job reaches the top of the queue, and if you have enough credit on your account, your job will print. If you do not have enough money on your UniKey account, your job will be deleted and will not print.
Can I use my photocopy card to print at an ICT Access Lab?
Money on your photocopy card is for library computers only – ICT Access Lab computers do not accept it.
You can only use funds from your UniKey account to print.
How much does it cost?
Printing to an A4 black and white printer charges 10 cents per side. This means if you print double sided you will be charged 20 cents per sheet of paper.
Printing to an A4 colour printer will charge 50 cents per side. Currently there are only A4 colour printers at Fisher, Cumberland and Law Access Labs.
Printing to an A3 colour printer printer will charge $1.00 per side. Currently there is only one A3 colour printer at Fisher.
Can I print double-sided?
Yes, all ICT Access Lab printers are able to print double-sided. To enable this feature:
- Click on the "File" menu, then select "Print".
- This will open a dialog box where you can select a printer. First choose the printer you want, and then click on the "Properties" button.
- Another dialog box will open with multiple tabs along the top. Select the “Finishing” tab and then tick the box for "Print on both sides".
Can I print with more than one page per sheet?
Yes, all ICT Access Lab printers can print more than one page to a sheet. To enable this function, follow the steps outlined above, but instead of checking the "print on both sides" box, select the number of sheets you want to print from the drop down menu below it.
It is very important that you do not try to print multiple pages per sheet from a Microsoft Office program's dialog box. This will not work and your account will be charged for pages that are incorrectly printed.
Can I print in colour?
Currently there are only A4 colour printers at Fisher, Law and Cumberland Access labs. A3 printers are available at Fisher library and at the Conservatorium of Music's library.
Printing to an A4 colour printer will charge 50 cents per side and printing to an A3 colour printer will charge $1.00 per side.
Is there a scanner I can use?
Scanning facilities are currently available at the Fisher, Conservatorium Of Music, Cumberland and International House Labs. There is no charge for the use of the scanner, however we do require students use this service responsibly in abiding by the various Copyright Laws of printed media.
Software
What software is available on ICT Access Lab computers?
The following software is common to all ICT Access Labs
- Adobe Acrobat Reader 9
- Endnote X2
- Flash Player 10
- Internet Explorer 7
- MS Office 2007 Applications
- Quicktime Player 7
- SPSS v17
- Symantec AntiVirus
- Telnet Software (e.g. SSH Secure Shell)
- WebCT Compatible Java Runtime Client
The following software is only installed in specific labs.
- Media Master software - Language Access Lab
- MatLab software - Link Access Lab
- Google Earth and ArcGIS - Geosciences Access Lab