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5. University Life (part one)

Student life at the University of Sydney is much more than just attending classes. While you are here, why not take the opportunity to meet people, learn about a different culture, and get involved in a club or society.

In this section you'll find information about:
Studying at Sydney
Student services
Student visa issues

This chapter is continued at: Chapter 5 (part two)

Studying at Sydney

Australia’s first University
The University of Sydney is Australia’s first University – founded in 1850 – and one of the largest. Its first three professors arrived in Australia in 1852 and the University moved to its present site in 1857.

The University offers a wide range of undergraduate and postgraduate courses. You can find out all about how the University is structured and how all the people and services at the University fit together by visiting www.usyd.edu.au/about

In 2007 the University had more than 47,000 students enrolled and over 6,000 staff. The University first admitted women in 1881. There are now almost equal numbers of men and women studying at the University, although the ratio varies across the different faculties. The University has consistently been a leader in the number and value of research grants awarded to Australian institutions and it enjoys an eminent international reputation for research and scholarship.

The main campus
The University of Sydney main campus is located three kilometres from the city centre, with a campus of 70 hectares containing many fine buildings, bothmodern and historic. It is in fact two campuses (Camperdown and Darlington) combined, as they are directly next to each other. The magnificent 1857 neo-Gothic Quadrangle, built in the distinctive Sydney sandstone, reflects the University’s academic and cultural heritage and is regarded as a national treasure. The older buildings are balanced by the modern buildings, which include the prize-winning Fisher Library. The University of Sydney Library – comprising Fisher Library as well as 21 branch libraries, three departmental libraries and one college library – is the largest university library in the country, with more than five million volumes.

In addition to teaching, cultural and administrative facilities, the University offers a comprehensive range of student services and sporting facilities.

Other campuses
Mallett Street Campus (Nursing and Midwifery) is within walking distance of the main campus. The Conservatorium of Music, Law School and the Dental Hospital are located in the central business district, 15-20 minutes by bus from the main campus. A new Law School building is expected to be completed on the main campus during 2008. Sydney College of the Arts is in Rozelle (also a 20-minute bus ride away from the main campus). Cumberland Campus (Faculty of Health Sciences) is located at Lidcombe about 16 kilometres from the main campus. The Camden farms are about 65 kilometres from the main campus by train. The University also has observatories, farms and research stations in various locations in New South Wales and a Marine Biology Station at One Tree Island on the Great Barrier Reef in Queensland.

More information about the University of Sydney can be obtained from the University Undergraduate and Postgraduate Handbooks, Faculty Handbooks and from the University website at www.usyd.edu.au. For information on how to get to all the campuses see chapter 2 - LINK.

The academic system
You may experience both positive and negative emotions in your first few weeks at the University, ranging from great excitement to confusion and loneliness. It is important for you to understand the culture and practices of your new learning environment as quickly as possible. The information below will not answer all your questions but hopefully it will provide you with some important initial information that will help you settle in until you begin to become familiar with the academic system.

What academics expect
Academics expect their undergraduate students:

  • to be analytical, critical and creative thinkers
  • to be problem-solvers who are able to understand and apply principles and key concepts to new problems
  • to master a body of knowledge and terminology specific to their discipline
  • to access, organise and communicate knowledge in both written and oral English
  • to be self-motivated, independent and autonomous learners, and
  • to display tolerance and integrity, and be ethical towards and work with others.

These are the general skills and attributes that you will be asked to develop and demonstrate in a wide variety of learning situations and through your assessment tasks.

Academics expect their postgraduate students:

  • to have developed the generic skills and attributes as listed for undergraduate students
  • to be very competent in their academic work
  • to be capable of handling theory and concepts at an advanced level
  • to be willing to acquire new research skills and techniques
  • to be very competent oral and written communicators
  • to be capable of working very independently.

If you feel you may not possess these skills, you must get help early. Become familiar with all the available support services of the University, especially the Learning Centre. You are encouraged to also speak to your tutor or lecturer.

Learning situations
Most undergraduate courses provide a range of learning opportunities. These complement each other and provide some flexibility, since all students have their own preferred learning styles. Learning situations include lectures, tutorials, computer laboratory sessions, workshops, essays and examinations, reading, library research and self-study, some of which are discussed more fully below. Your task is to discover and refine your own learning style so that you know when, where and how you study best, to develop and demonstrate the required skills and attributes, and to use each learning situation to maximise your understanding of each subject.

Lectures: These provide the basic framework of the course – the outline of topics under study and up-to date research and interpretations about each topic, including the major theories and models, practical examples and applications of those theories and models. It is important to attend all your lectures.

Tutorials: These usually supplement the lectures by allowing you to discuss issues arising from lectures, test out your ideas and comment on the ideas of others, and develop closer relationships with other students and staff members. Attendance at tutorials is usually compulsory, and active participation is encouraged.

Laboratory sessions (including computer lab): These sessions reinforce your understanding of the lecture topics and provide opportunities for their practical application at your own pace.

Written assessments and oral presentations: During your undergraduate studies you may be assessed in a variety of ways. The most common assessment tasks are writing an essay or a report. You may also be asked to write a journal or literature review, give an oral presentation in tutorials and so on. Essays/reports provide opportunities for you to develop, practise and demonstrate your written and oral communication skills, your analytical and critical thinking abilities and your problem-solving skills. They also allow you to get feedback on the quality of your understanding of main concepts and theories and to develop skills of working under pressure and to deadlines.

Exams: You are also very likely to have to sit for exams and tests. These may take many forms – writing essays, writing short answers, completing multiple choice questions and/or doing mathematical calculations, all under timed conditions. The negative aspects of such assessments are that they may create high anxiety and competitiveness. However, it is best to regard each of these as learning situations where you can practise and develop important skills which are valuable both at university and in your professional life.

Independent study: This may involve reading your lectures notes (preferably soon after the lecture itself) and additional reading from textbooks or reference books and/or library research. For some students it may mean doing mathematical calculations, completing lab reports or designing computer software. Independent study is a necessary component of your study. It develops skills of independence, self-motivation and self-discipline. It is also important so you can complete your assessments on time. Independent study provides the opportunity to consolidate the learning from all these situations.

Postgraduate learning situations: Coursework will usually involve attending lectures (which sometimes may be undergraduate lectures) and attending seminars, where you may be asked to present a seminar paper and hand in a written version. For many postgraduate degrees you may also be asked to write a dissertation (sometimes called a ‘treatise’ or ‘long essay’) or report on a major project. Assessment will be based on the quality of these oral and written presentations, together with exams and assignments.

Research-only degrees: These involve designing a research project from the initial stage of identifying a research problem or question, carrying out the research (such as data collection and library searches), analysing your data or conceptualising your themes, developing the thesis, discussing the main findings or issues, and coming to conclusions. Your research project is written up formally as a thesis, which may vary in length and format depending upon the level of degree of your candidature, the type of research being conducted, and the faculty requirements.

During your candidature you may also be asked to attend faculty functions, present progress reports to faculty members, attend conferences and write up parts of your research project for publication in journals. Assessment will be based on the quality of the research, the degree of originality involved and your written communication skills.

Referencing
Most departments provide students with guidelines for the methods of referencing that are traditionally used in their disciplines. This information may be provided in your course handbook by request from your faculty office (or your course lecturer) and through the Learning Centre. Briefly, the two most common methods are:

  • The Harvard method – where the author’s name and year of publication is placed in parenthesis in the sentence where the information and ideas are presented. For example: ‘Smith (2004) maintains that …’
  • The Oxford method – where a number is placed immediately after the presentation of information or ideas and the reference is provided at the bottom of the page as a footnote. For example: ‘Smith1 maintains that …’

Plagiarism
Plagiarism is broadly defined as knowingly or otherwise presenting the ideas, the findings or the written work of another person as your own without acknowledging the source. It may occur when:

  • the actual words of the original source are reproduced without using quotation marks (even when the source is acknowledged)
  • only minor changes have been made – so that it is still too similar to the original source (even when the source is acknowledged)
  • the work submitted is that of another student who may have done the same course previously.

Plagiarism is a form of theft or fraud, and is taken very seriously by the University. You can avoid plagiarism by appropriate and complete referencing (see below). The University’s policy on student plagiarism can be found at www.usyd.edu.au/senate/policies/Plagiarism.

Assessment and avenues of appeal

Assessment
Most undergraduate and many postgraduate students are assessed continuously throughout the academic year. According to University regulations, it is the responsibility of each faculty to ensure that all details of the assessment system are made clear and available to students. Usually this should be done within the first few weeks of a course. You should know exactly when assignments are due and how much each assignment or exam is worth at the beginning of the course. You should also know exactly what mark you have received for each piece of work and exam. Your lecturer may be able to change the assessment requirements but can only do so with the agreement of students.

Appeals
If, as an undergraduate student or a postgraduate coursework student, you find yourself involved in a dispute over assessment or academic matters, the first step is to talk to your lecturer or original marker, that is, the one who made the decision. If you are a postgraduate research student the first person to approach for assistance to resolve issues is your supervisor. Most problems can be resolved in this way, as the lecturer involved should be prepared to communicate the reasons for their decision. If you feel that you need to take the matter further, the next level is the course coordinator or the head of your department or school. Find out if the department has a formal procedure and make sure that you present your case in writing.

The next level is the Dean or Associate Dean of the faculty and, for postgraduates, the Committee for Graduate Studies. They will listen to your case and in most cases investigate the issue and negotiate with the department concerned. If you can show you were treated in an unfair manner or against the rules of the faculty, you may appeal to the Student Appeals Body by writing to the Appeals Officer. Normally such an appeal will not be heard unless all other avenues for resolution of the issue have been previously explored and unless there are grounds for believing that proper academic process has not been carried out.

A statement of the University’s processes for handling student grievances, appeals and applications for review regarding academic and non-academic matters, called ‘Student Grievances, Appeals and Applications for Review’, can be found at www.usyd.edu.au/su/ab/policies. Remember that at any stage you can get for advice, information and assistance from:

  • the ISSU, for all international students
  • the Student Representative Council (SRC), for undergraduates, or
  • the Sydney University Postgraduate Representative Association (SUPRA), for postgraduates.

The University has procedures to assist you if you if you have a grievance or wish to dispute a decision which affects you. Please see the policy at www.usyd.edu.au/su/ab/policies/HESAGrievanceProcedures.pdf

Relationship with staff members
The way students in Australian universities relate to academic staff may be different from what you are used to. Most staff members are very approachable and usually make certain hours available to students for individual consultation. These times are typically displayed on their office doors. This is to provide assistance if you have enquiries about an assignment or the course. However, keep in mind that you are expected to be independent learners, so staff may limit the help they give in order to encourage you to work independently. Today much of the communication between students and lecturers is by email.

Correct use of names
Relationships with academic staff are generally informal. A staff member will often prefer to be addressed by their first name (e.g. ‘John’) rather than by their title and surname (e.g. ‘Professor Wilson’), although this is not always the case. If in doubt, keep to what the staff member says when you first meet them. If they offer their first name (e.g. ‘Hello, I’m John Wilson’) then feel free to use it; if not, then be more formal (e.g. if they say ‘Hello, I’m Professor Wilson’).

Postgraduate research supervisors
The relationship between postgraduate research students and their supervisors requires special mention. Refer to the document ‘Code of Practice for Supervision of Postgraduate Research Candidates’ in the Postgraduate Studies Handbook, which outlines the responsibilities at the university, faculty, college and departmental levels as well as the responsibilities of the supervisor and of the candidate. The following two responsibilities are particularly important (as quoted from Code of Practice):

  • “The supervisor has a responsibility to ensure that he or she gives appropriate and timely advice on requirements regarding content, style, presentation and production of theses. She or he should also give prompt feedback on drafts submitted.”
  • “The candidate is solely responsible for the content, style and presentation, and for the production, of the thesis that is finally presented.”

University Coat of Arms
The lion of Cambridge and the book of Oxford in our coat of arms signify the close links that the University holds with Cambridge and Oxford universities in England. Both the lion and the book are set on the azure blue of the Southern Cross, which is a pattern of stars seen only in the night sky of the Southern Hemisphere. The motto ‘Sidere mens eadem mutato’ is Latin for ‘The heavens change – the mind does not’, conveying the idea that feelings and attitudes to scholarship here are the same as those of our predecessors in the Northern Hemisphere.

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Student Services

The University offers a huge range of services for its students, a number of which cater especially for international students. It is worth taking a moment to read about what there is on offer.

University-run services

Many services on campus are run by the University, often providing services to particular groups of students, such as international students.

International Student Support Unit (ISSU)
The ISSU provides individual counselling, welfare support, information and resources for international students. It also organises and presents the predeparture, arrival and orientation and returning home programs.

ISSU International Student Counsellors can give you individual counselling for a range of personal or family problems, such as homesickness, difficulties adjusting, coping with studies in a new country, and making new friends. You will meet ISSU staff at the Daily Arrival Information Sessions and at the Orientation Program.

Services at ISSU are available to help you achieve success in your studies and enjoy your life in Australia. You are welcome to phone or call in to the ISSU to access the services regarding any problem you may be experiencing or to seek information. Our services are free and confidential.

ISSU Office hours are Monday to Friday 9am to 5pm. In emergency situations outside normal working hours you can contact an ISSU Counsellor through Campus Security Service (9351 3333 or free call 1800 063 487). Counselling sessions can be organised before 9am or after 5pm if you have work or study commitments during our normal office hours.

Address: Level 5, Jane Foss Russell Building (G02), City Road, University of Sydney NSW 2006
Tel: 9351 4749
Fax: 9351 6818
Email: info@issu.usyd.edu.au
Web: www.usyd.edu.au/issu

Forwarding address for your mail
You can use the ISSU as a forwarding address for your mail for the first six weeks after you arrive while you look for permanent accommodation. Any mail not collected six weeks after delivery to ISSU will be returned to sender. Please send only standard size letters and postcards to this address, not packages or luggage, as we do not have room to store large items. It will be your responsibility to call in to the ISSU to check your mail. Mail will be kept for six weeks only. If you are planning to have mail directed to the ISSU please ask friends and family to address envelopes as follows:

‘Your name’
C/- International Student Support Unit
Level 5, Jane Foss Russell Building (G02)
City Road
University of Sydney NSW 2006
Australia

Note: Mailboxes in the ISSU foyer are not locked and ISSU cannot guarantee the security of your mail. You may want to arrange for your ATM card to be sent to your bank for pick up.

Your address:
International students must notify the University of their residential address within seven days of arrival and notify any change of address within seven days. This can be done via the University’s MyUni web portal.

International Office
The International Office (IO) is available to you for inquiries regarding change of course, fees, visa requirements, scholarship opportunities, health cover and many other administrative matters. It provides the administrative liaison with the various government departments involved in international student education. You are welcome to call in and see us at the IO.

Refunds
If you have accepted an offer of admission and paid a semester’s fee, but then need to withdraw, the following refund schedule will apply:

  • 90% of the total semester fee, as long as you inform the IO in writing before the semester commences
  • 50% of the total semester fee if you withdraw by 31 March (First Semester) or 31 August (Second Semester)
  • No refund if you withdraw after these dates.

Note that a refund can only be paid into a bank account outside Australia or transferred to another education provider.

Students who obtain permanent residency status may be entitled to a refund of some or all of their fees paid for that semester. This will depend on whether these students are converted to a local Commonwealth Supported Place (CSP) or local full fee paying place by 31 March (First Semester) or 31 August (Second Semester). It is vital that you notify the International Office and complete the relevant form to change your residency status as soon as possible after you obtain permanent residency as this may influence the local fee status obtained. Permanent residence is recognised from the date of the residence stamp on your passport.

If permanent residence is obtained after these dates you will remain an international student for that semester. If you obtain residence before the above dates the University reserves the right to review your admission. Contact the IO for more information.

Suspension of study
If you are unable temporarily to continue with your studies for financial, personal or medical reasons you should consider suspension of studies for that semester or year. This must be approved by the faculty concerned, and the IO should be advised.

If you suspend study you are required to leave Australia and your visa will be cancelled. You will be required to reapply for your visa when you are ready to resume study. You must inform the IO in writing when you wish to return to study. If you are suspending your studies for medical or compelling compassionate reasons, DIAC may permit you to retain your visa for the period that you are not studying. You should consult a counsellor at the ISSU or an International Student Adviser if you suspend your studies for personal or medical reasons, to ensure that your visa remains valid.

Address: Level 4, Jane Foss Russell Building (G02), City Road, University of Sydney NSW 2006
Hours: Monday to Friday 9am to 5pm
Tel: 9351 4079
Fax: 9351 4013
Email: studentadvisers@io.usyd.edu.au
Web: www.usyd.edu.au/internationaloffice

Fees policy
Fees are payable in advance on a semester basis for each year of enrolment. Fees can be paid by bank cheque (made payable to ‘The University of Sydney’), by credit card in person at the International Office, or online at www.epay.usyd.edu.au. You will be invoiced based on your enrolment. Failure to pay tuition fees on time may result in the University terminating your enrolment. Late payment will result in a fine of $200.

Note that fees may be paid for each semester in two instalments. For further information contact the IO.

Faculties
While the ISSU and IO will be your initial points of contact, your faculty is the place you should go for information and assistance during semester.

On arrival you should attend the faculty welcome, which most faculties organise for both local and international students. The dates and locations of faculty welcomes are available at the ISSU and are given at Daily Arrival Information Sessions. At the faculty welcome you will find out what is expected from you in terms of assessment, how the faculty will communicate with you, and what the faculty can offer in terms of resources. You will also get to know who to talk to in the faculty for different matters that concern you. Faculties have student advisers to assist with:

  • Planning courses and degrees
  • Explanation of faculty guidelines
  • Practical and personal support to help with your progression through your study program
  • General information on possible career outcomes for graduates in particular degrees
  • Referral to specialised services for career and personal issues.

You can also find out who your course coordinator is, and who in the faculty helps with study assistance.

Faculty websites

Faculty of Arts: www.arts.usyd.edu.au
Faculty of Architecture: www.arch.usyd.edu.au
Faculty of Agriculture, Food and Natural Resources: www.agric.usyd.edu.au
Faculty of Dentistry: www.dentistry.usyd.edu.au
Faculty of Economics and Business: www.econ.usyd.edu.au
Faculty of Education and Social Work:www.edsw.usyd.edu.au
Faculty of Engineering: www.eng.usyd.edu.au
Faculty of Health Sciences: www.fhs.usyd.edu.au
Faculty of Law:www.law.usyd.edu.au
Faculty of Medicine: www.medfac.usyd.edu.au
Faculty of Nursing and Midwifery: www.nursing.usyd.edu.au
Faculty of Pharmacy: www.pharm.usyd.edu.au
Faculty of Science: www.science.usyd.edu.au
Faculty of Veterinary Science (also at Camden Campus): www.vetsci.usyd.edu.au
Sydney College of the Arts: www.usyd.edu.au/sca
Sydney Conservatorium of Music: www.music.usyd.edu.au
Graduate School of Government: www.usyd.edu.au/grad_school_govt

Learning Centre
The Learning Centre has an extensive workshop program to support the development of academic skills, eg. in essay and assignment writing, critical reading, oral presentation skills, time management and preparing for exams. Part of the Learning Centre Program is the WELL Program (Workshops for English Language and Learning), which provides special workshops for international students focusing on the development of English language for academic purposes. The Learning Centre staff are available during Orientation (see page 15).

Address: Room 722, Level 7, Education Building A35 (beside Manning House)
Tel: 9351 3853
Fax: 9351 4865
Email:
Web: www.usyd.edu.au/lc

Chaplains
There are chaplains on campus in the Chaplains Centre to assist students with spiritual needs. There are representatives of Anglican, Assemblies of God, Baptist, Catholic, Greek Orthodox, Muslim, Jewish, Presbyterian, The Salvation Army and Uniting Churches. There is an Islamic Prayer Room with a separate women’s room located in the Old Teachers College Building, Level 3, Rooms 319 and 320. Friday prayers are held in the Assembly Hall of the College.

Web: www.usyd.edu.au/chaplains

Careers Centre
The University’s Career Centre can provide you with assistance if you are not sure of your career path and help you to find both casual and career related employment.The Careers Centre provides a range of free and accessible services for students including:

  • Help finding casual and part-time work
  • Finding career-related work experience and graduate employment
  • An internet vacancy database
  • Careers advice and counselling on an individual basis, by appointment
  • Comprehensive resources, in our library, through our website
  • Workshops in resume writing, interview skills and job search
  • Careers fairs, employer presentations and talks

Tel: 8627 8400
Email:
Web: www.careers.usyd.edu.au

Mathematics Learning Centre
The Mathematics Learning Centre helps undergraduate students to develop the mathematical knowledge, skills and confidence needed for studying mathematics or statistics at the University. Maths Learning Centre staff offer free workshops, supplementary classes and operate a Drop-in Centre for eligible students during each semester and run (fee paying) bridging course in mathematics or statistics in February. For further details go to the Maths Learning Centre website.

Address: Room 441, Level 4, Carslaw Building, F07, Eastern Avenue
Tel: 9351 4061
TTY: 9351 3412
Fax: 9351 5797
Email:
Website: www.usyd.edu.au/mlc

Library Services
The University of Sydney library, with more than five million items, is the largest academic library in Australia. It is a network of 24 libraries across nine campuses. Each of these libraries specialises in particular disciplines, such as architecture, economics, agriculture, music, medical sciences or engineering. The library also provides a wide range of services, including:

  • Borrowing
  • Renewals
  • Library news
  • Photocopying
  • Online catalogue – the catalogue also allows you to renew your own books and request items which are on loan. More information and assistance on using the catalogue can be obtained from library staff.
  • Document supply and inter-library loans – this service supports research and teaching by providing access to material from non-University of Sydney libraries and commercial document suppliers (locally and overseas).
  • Information skills and training – free courses such as Searching the Internet, as well as discussion groups, news groups and tutorials on research skills, HTML and email.
  • SETIS, the Scholarly Electronic Text and Image Service – this service facilitates and supports textual study and research by providing access to in-house and remote textual and image databases.
  • Replacement Student ID cards – if you lose your student card, report the loss as soon as possible (you are responsible for borrowings on the card) to the Loan Enquiries Desk (or student administration at Cumberland Campus). A fee is charged for the replacement card. For further enquiries contact the Loan Enquiries Office on 9351 2265.

General enquiries: 9351 2993
Library hours enquiries: 9351 3711
Web: www.library.usyd.edu.au

Australian Libraries Gateway
The Australian Libraries Gateway, hosted by the Australian National Library in Canberra, provides information about and localities of Australia’s library system.

Web: www.nla.gov.au/libraries

Financial Assistance Office
The University can provide loans of up to $1,000 to assist students who experience financial difficulties. This assistance is not intended to provide ongoing income support or payment of fees but to help in emergencies and to supplement other income.

Financial assistance is available for any undergraduate student or postgraduate student enrolled at the University who is making satisfactory progress and is experiencing genuine financial hardship. Non-degree students are not eligible.

Address: Student Services Unit, Level 5, Jane Foss Russell Building (GO2), City Road, University of Sydney
Tel: 9351 2416
Fax: 8627 8020
Email:
Web: www.usyd.edu.au/stuserv/financial_assistance_office/

Accommodation Service
Provides information about accommodation at the University. Assists Students to find off campus accommodation

Tel: 9351 3312 Enquiries
Fax: 8627 8484
Email:
Website: www.usyd.edu.au/current_students/accommodation

Disability Services
The University has policies in place to provide support and services for students with disabilities to maximise their opportunities for success. A disability is any condition (physical, medical, sensory, neurological or psychiatric) that affects a student’s ability to perform their academic work. This includes learning disabilities, and hearing and vision impairments and psychological disorders.

If you have a disability you should speak with an International Student Counsellor and/or contact Disability Services, part of Equity Support Services within Student Administration and Support. Even if you feel that you do not require any assistance, you should find out what services are available at the beginning of semester or prior to the commencement of your studies.

In order to register with Disability Services it is necessary to provide recent medical documentation from your consulting specialist. This must include the nature of your condition and outline the impacts it may have on your academic studies. Please see the website www.usyd.edu.au/disability for further information regarding documentation required. The Manager of Disability Services and the Disability Services Officer are available to discuss your needs. All assistance is provided on a case-by-case basis, but some examples of assistance we provide are:

  • academic adjustments
  • special examination conditions
  • equipment loans
  • arranging access to buildings

A Student Disability Liaison Officer (SDLO) has been appointed within each Faculty to help students with disabilities resolve academic issues that may arise as a result of their disability. A list of these officers is available from Disability Services and on the Disability Services website.

Address: Level 5, Jane Foss Russell Building, (GO2)
Hours: Monday to Friday 10am to 4pm
Ph: 8627 8433
Fax: 8627 8483
Email:
Web: www.usyd.edu.au/disability

A Disability Services Officer is available on Cumberland Campus, in Student Welfare Services in A block, and can be contacted on 9351 9081 or fax 9351 9635.

University Health Service
The University Health Service provides a full general practitioner (GP) service and emergency medical care. You (and your family members if they are with you) can consult a doctor either by appointment or on a walk-in basis for more urgent matters. This service is free for most procedures: the bill for the full price will go directly to your health care provider (OSHC Worldcare or Medibank Private). If you suffer from a long term or chronic illness, require regular medical follow up or are taking regular medication, it is a good idea to bring a medical report (in English, if possible) with you, for a doctor you may consult in Australia.

The University Health Service can be found at two locations on campus.
Email:
Web: www.unihealth.usyd.edu.au
Wentworth Building G01, Level 3
Tel: 9351 3484
Hours: Monday to Friday 8.30am to 5.30pm
Holme Building A09, Science Rd entry level
Tel: 9351 4095
Hours: Monday to Friday 8.30am to 5pm

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Equal Opportunity – Promoting equity and diversity

Discrimination and harassment
All students at the University have the right to be treated fairly and with respect. The University seeks to promote an environment which supports the productivity, self-esteem and personal work goals of both students and staff. The University does not tolerate discrimination and harassment.

As well as the University’s own policies, there is state and federal legislation (see box) which prohibits discrimination on the grounds of sex, race, pregnancy, marital status, transgender, sexual preference, disability, age, family or carer’s responsibility, social origin, political belief or religious belief.

Discrimination can be either ‘direct’ or ‘indirect’. Direct discrimination means treating someone unfairly or unequally simply because they belong to a particular group or category of people. Indirect discrimination occurs when the treatment given seems to be fair on the surface, but where the effects or results are unequal or disproportionate. Harassment is a form of discrimination and is a serious issue. The University is committed to eliminating all forms of harassment and to providing support to students who may experience harassment.

Harassment is any behaviour that is unsolicited and unwanted, and that is offensive, humiliating or intimidating. The distress caused may be intentional or unintentional. Harassment may range from offensive jokes or suggestions, derogatory comments about racial or ethnic background, disability, sex, sexual preference or physical appearance, to unwanted physical contact, verbal sexual advances, intimidation, abuse and assault.

You have a right to use the University’s Harassment and Discrimination Resolution Procedure if you feel you are feel you are harassed or discriminated against in connection with your work or study. To use the procedure you do not have to make a formal complaint initially. Alternatively, you can contact the Staff and Student Equal Opportunity Unit (SSEOU) to make an appointment to discuss the issue. When you go to the SSEOU you may take a friend, a Harassment and Discrimination Support Officer, or a union or SRC or SUPRA representative with you.

The staff in the SSEOU are professionally trained to deal with harassment and discrimination issues. Their job is to assist you to resolve concerns relating to harassment and discrimination quickly, fairly and confidentially. Further information is available from the Unit’s website at http://www.usyd.edu.au/eeo/harass_discrim/index.shtml

Government legislation to protect you
The provision of educational services to international students is regulated by government legislation. The Education for Overseas Students Act 2000 (ESOS Act) states that:

“The provision of education and training services to overseas students in Australia is regulated by the Department of Education, Science and Training through the Education Services for Overseas Students Act and associated legislation. The purpose of the legislation is to protect the interests of people coming to Australia on student visas, by providing tuition and financial assurance and by ensuring a nationally consistent approach to provider registration. The legislation also seeks to ensure the integrity of the industry through visa-related reporting requirements.”

You can find the full text of the ESOS Act on www.dest.gov.au/esos

Contacts
To contact the Staff and Student Equal Opportunity Unit, call 9351 2212 or email

A list of the Harassment and Discrimination Support Officers can be obtained by calling the Staff and Student Equal Opportunity Unit on 9351 2212 or visiting www.usyd.edu.au/eeo

For copies of the University’s Harassment Prevention Policy, Discrimination Prevention Policy and Harassment and Discrimination Resolution Procedure, contact the Staff and Student Equal Opportunity Unit.

The University also has procedures to assist you if you have a grievance or wish to dispute a decision which affects you. Please see the policy at http://www.usyd.edu.au/su/ab/policies/HESAGrievance Procedures.pdf

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Student visa issues

As an international student you must be aware of a number of issues if you are in Australia on a student visa. For further advice email the International Student Advisers in the International Office on . Student visas are managed by the Department of Immigration and Citizenship (DIAC).

Completion within the expected duration of study
International students are expected to complete their studies within the time-frame specified on their confirmation of Enrolment. Students can apply for this period to be extended in limited circumstances and only in consultation with their faculty.

Restrictions are placed on students enrolling in less than the full load of units unless they have the permission of their faculty advisers.

Suspension of studies
The University is required to report international students who discontinue or suspend their studies. Students who suspend their studies for severe medical or compassionate reasons should contact the International Student Advisers or the ISSU immediately.

Applying to extend your student visa
If for any reason you need to extend your student visa you must make an application to DIAC before your current visa expires. Do this even if you do not have all the documents required. Do not let your visa expire. If you do not extend your visa on time you will have to leave Australia and you may be subject to a three-year exclusion period.

In order to apply for a new visa, you will need to come to the International Office to apply for a new Confirmation of Enrolment at least two weeks before your visa expires.

Permission to work
For a full description of work matters see Chapter 4.

Address details
International students must provide the University with a local address within seven days of arriving in Australia. International students must notify the University of any change to their address within seven days of the change.

Course progress
International students must ensure they are meeting course requirements in accordance with course progression rules. It is important to contact your faculty advisers, the International Student Advisors or the ISSU immediately if you are experiencing difficulties during your studies so that you can make use of the support that is available to you.

Overseas Student Health Cover (OSHC)
International students must maintain overseas health cover for the duration of their stay. The International Office arranges Program Length Cover. For more information see here.

Restriction to 0n-line or distance study International students are permitted to undertake no more than 25% of their total course by distance and /or on-line learning. In any compulsory study period, at least one unit must not be distance or on-line.

Non-student visa holders
If you are studying in Australia on a visa that is not a student visa, you may have different visa conditions. Please provide the Intenational office with a certified copy of your visa and contact the International Student Advisers if you have any queries.

Department of Immigration and Multicultural Affairs (DIAC)
Address: The Student Compliance branch of DIAC in Sydney is located at 26 Lee Street, Haymarket
Tel: 131 881
Web: www.immi.gov.au

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Student-run services

As well as University-run services there is a range of student-run organisations which offer services to all students.

Students’ Representative Council (SRC)
The SRC is your voice at University, representing undergraduates both within the University and in the wider community. The SRC is run by elected students and is committed to defending and extending student rights and welfare.

SRC office bearers, including the International Student Officer, are elected annually. The International Student Officer represents international students at the University. You can bring your concerns to the International Student Officer or get involved in campaigns – such as the fight for international student transport concessions or raising awareness of cultural diversity – by phoning 9660 5222 or contacting the President at . You could even stand for election yourself.

As a member of the SRC you are also represented nationally. The peak national representative student body is the National Union of Students (NUS) and has a branch specifically focused on international student issues called the National Liaison Committee for International Students in Australia (NLC). Membership of the SRC gives you all of these services free of charge. Membership itself is free. Simply go to the website www.src.usyd.edu.au and join online.

Need help?
If you have any difficulties while at University, experienced SRC caseworkers can help. Confidential help and advocacy is provided for issue such as academic appeals, ‘show cause’ and exclusions, student misconduct and plagiarism, harassment and discrimination, accommodation and tenancy, employment and childcare. The SRC can help if you think you have the wrong grade or have been accused of cheating, have landlord troubles or are behind in rent, or have any other concerns while studying at the University. The SRC also has a legal service.

Academic Assessment Rights
University policies entitle students to full information about course goals and requirements before the end of the first week of a course. This includes:

  • assessment criteria
  • attendance and class requirements
  • weighting – breakdown and calculation of assessment marks
  • explanation of policies regarding ‘legitimate cooperation,
    plagiarism and cheating’, special consideration and academic appeals procedures
  • early and clear statement of sanctions and penalties that may bring your mark down, and fair application of these penalties
  • balanced and relevant assessment tasks fair and consistent assessment with appropriate workloads and deadlines
  • written consultation before the halfway point of the unit if assessment requirements need to change changes must not disadvantage students
  • adequate arrangements to cater for disabilities and other requirements
  • access to staff out of class time at reasonable hours
  • fair and relevant marking procedures
  • anonymous posting of results
  • timely return of assessments
  • helpful feedback
  • access to exams up to four months after the result
  • the right to appeal up to three months after an academic decision
  • enough time for remedial learning when there is reassessment

Appeals
If you think a mark or University decision is wrong and want to appeal, the first step is to talk to the person who made the decision.

In the case of an assignment or exam this could be your lecturer. See if you can go through the assessment and discuss your performance with them.

You have the right under freedom of information to see your assessments and any written comments about your work, so don’t take ‘no’ for an answer. Your examination scripts will be kept for 4 months after a mark was given.

But be aware, appeals should normally be started within 3 months of an academic decision. Make sure you know how the mark was worked out – including any scaling or marks deducted or changed for reasons not directly related to that particular assessment. Your questions and concerns may be resolved at this stage, helping you understand how you can improve in the future. Alternatively, you may feel the matter is still unresolved and wish to continue with

There are some key things to do when you appeal:

  1. Make your appeal in writing and make sure it is easy for other people to understand
  2. Listen to or read staff comments and reasons for a decision closely. Keep these in mind when you write your appeal letter.
  3. It is advisable to base an appeal on a process matter rather than an academic judgement.
  4. Know your desired outcome
  5. Familiarise yourself with the relevant policies
  6. Know who you are writing your appeal to
    a) Lecturer/Unit of study Coordinator;
    b) Head of School;
    c) Faculty Dean;
    d) Student Appeals Body (University level) - ACADEMIC DECISIONS ONLY, and only where there has been a breach on process;
    e) NSW Ombudsman (External grievance handler, ALL appeals)

Administrative decisions made outside of the Faculty mean you appeal to different people. Speak to the SRC for advice.

You must be given reasons for each person’s decision.

Your appeal rights
According to University policy, appeals should be dealt with:

  • in a timely manner
  • in confidence
  • impartially and with no disadvantage to you in the future
  • procedural fairness
  • free access to all documents concerning your appeal

Remember that at any stage undergraduates can get advice, information and advocacy from the Student Representative Council (SRC). Postgraduates may approach Sydney University Postgraduate Representative Association (SUPRA).

If you have any questions or need help, come to the SRC office in the Wentworth Building, ring on 9660 5222 or email at

SRC bookshop – discount books
For the cheapest books on campus go to Level 3 in the Wentworth Building. The SRC sells second-hand current textbooks for a fraction of the normal price. Before buying the books on your reading lists, check the SRC prices. Ring the bookshop on 9660 4756 or visit
www.src.usyd.edu.au (click ‘SRC Bookshop’).

Financial assistance
The SRC offers a short-term loan to cover emergencies. The loan is issued on the spot – provided the SRC President is available to sign the cheque – and is set as a maximum of $50 and is repayable within a month.

Publications
The SRC produces student written publications specifically focused on university life. Honi Soit is the SRC’s free weekly newspaper which keeps you up to date with SRC and University activities and provides a forum for discussion among students. Other publications such as the Orientation Handbook and the Counter Course Handbook will tell you everything you need to know, including what students think of subjects and teachers. There are numerous other publications which in the past have included Growing Strong (a women’s resource handbook) and Collage (a collection of writings from students of all backgrounds).

SRC Office Locations

Main campus
Address: Level 1, Wentworth Building G01
Tel: 9660 5222
Fax: 9660 4260
Web: www.src.usyd.edu.au

Conservatorium of Music
Address: Student Lounge, Room 4037
Macquarie Street, Sydney
Tel: 9351 1291
Fax: 9351 1290

Mallett St Campus
Address: Faculty of Nursing and Midwifery
88 Mallett Street, Camperdown
Tel: 9351 0643
Fax: 9351 0508

Cumberland Campus
Address: Library, Cumberland Campus (C42)
East Street, Lidcombe
Tel: 9351 9970
Fax: 9351 9971

Rozelle Campus
Address: Counselling Room
Sydney College of the Arts (SCA)
Darling Street, Rozelle
Tel: 9351 1028
Fax: 9351 1085

Other campuses
If you are on a satellite campus and wish to make an appointment to see the SRC Welfare and Policy Officer (Satellite), please contact Breda Dee either on 0434 998 630 or

Sydney University Postgraduate Representative Association (SUPRA)
Hey postgrads, don’t forget tp become a SUPRA subscriber: www.supra.usyd.edu.au/subscribe SUPRA is an independent representative association providing advice, advocacy and support services for the postgraduate student community. It gives postgraduate students a voice within the University and beyond. On a personal level SUPRA can help you connect with fellow postgraduates. It helps subscribers by providing:

  • Free, confidential advice and advocacy services
  • Free community legal service
  • A resource room with computers with free internet access, newspapers, free tea and coffee, subsidised printing and photocopying, binding, and a space for study, relaxation and holding meetings
  • Representation on University decision-making bodies and at all levels of government
  • Consultations with the Vice Chancellor, Registrar, Deputy Vice Chancellor (International) and other senior University officers
  • Information about postgraduate issues, including a Survival Manual, Thesis Guide, fact sheets and brochures
  • Events such as social activities and networking
  • A free annual interdisciplinary conference for coursework and research students
  • Free information seminars on issues such as migration, tax, tenancy and employment issues
  • Regular email updates and online noticeboards

SUPRA is governed by a council made up of elected postgraduate student representatives. Elections are conducted annually, and as international students make up more than 25% of the postgraduate student community they can play a significant part in the process of nominating and electing representatives.

In addition to 21 General Councillors, SUPRA’s constitution sets aside positions for four Equity Officer Councillors: an International Officer, a Women’s Officer, a Queer Officer and an Indigenous Officer. Your SUPRA student representatives work hard to ensure that your interests and needs are prioritised by the University and the government (whether it be in relation to fees, enrolment, equality and discrimination, campus security, academic policy, access to library and other resources, health and safety, childcare or scholarships).

SUPRA’s Student Advice and Advocacy Officers (SAAOs) provide independent, FREE and professional advice and advocacy services in relation to appeals, supervision, fee-related matters, tenancy and a wide range of other academic and welfare issues. SAAOs are often able to provide direct assistance in resolving difficulties, but where they cannot directly assist they use SUPRA’s networks to provide appropriate referrals.

In order to access any of the services provided by SUPRA, you need to become a SUPRA subscriber. Subscription is FREE and you can fill out a form on the website:http://www.supra.usyd.edu.au/subscribe.html. Alternatively, you can drop in to SUPRA offices to fill out a form.

SUPRA is committed to ensuring postgraduate students, including international students, are treated fairly and with respect while they are studying at the University. It aims to respond to the needs of members by engaging in active communication with them. SUPRA works hard to create a supportive, vibrant and enjoyable postgraduate student community for all.

For more information about SUPRA, including details about our ongoing campaign for international student travel concessions, and our efforts to establish a University-wide minimum resources policy, visit the SUPRA website.

Address: Raglan Street Building, G10, Corner of Raglan and Abercrombie
Streets, Darlington Campus, University of Sydney
Hours: Monday to Friday 9am to 5pm
Tel: 9351 3715
Free call: 1800 249 950 (within Australia)
Fax: 9351 6400
Email:
Web: www.supra.usyd.edu.au

The University of Sydney Union (USU)
The USU is the organisation on campus that coordinates a range of activities, programs and events, and operates services and facilities to make your time at university more enjoyable and enriching for you. USU has been in existence for almost as long as the University (since 1874) and is governed by a student Board of Directors elected from and by the students. USU membership is free and affords you the right to hold office, attend meetings and vote in the elections.

USU Members are also entitled to purchase an ACCESS card ($99 annual fee) which opens up the entire spectrum of USU Services and Programs - entry into the Clubs and Societies Program, getting a minimum 15% discount at catering and retail outlets on campus, access to student leadership positions and a continuous range of events, concerts, programs and competitions, intervarsity debating, artistic grants, Theatresports… the list goes on. The Access Card is your key to campus life.

Once you become a member and receive your access card you will also reap rewards off campus too: you can show your access card at a wide range of stores and service providers across Sydney to get discounts, freebies, special treatment and more.

To find out more or to join USU, visit www.usuonline.com

Clubs and societies
USU’s Clubs and Societies Program supports over 250 clubs and societies. Being an active member is a great way to get involved in campus life, to meet people who share your interests and to gain valuable organisational experience. There are clubs and societies to accommodate every interest – politics, culture, the arts, religion, hobbies and subject areas.

There are also international student clubs which also offer social activities and mutual support for fellow students. All clubs and societies organise their own activities and events and receive USU funding for Access Card holders.

Not only can you join a number of clubs – you can also create your own. If you have a concept for a new club, contact the Clubs and Societies office on 9563 6160 or email to find out about the registration process and the benefits of
affiliation. For a complete listing of all registered clubs and societies go to http://www.usu.usyd.edu.au/Clubs__Socs/Default.aspx

Student Point Of Contact (SPOC) Information and Referral Service
Student volunteers are the lifeblood of the USU and its services. USU runs number of volunteering programs including:

  • SPOC - Student Point of Contact: SPOCs help their fellow students find their way around the campus with directions and Information
    and sometimes just a friendly smile. SPOCs are particularly actve at orientation and Re-Orientation Weeks - look out for their bright green shirts!
  • STP - School Tutoring Program: For over 20 years students of the university have been assisting disadvantaged school children prepare for university entry. Our volunteer tutors offer free educational assistance to local high school students who might not otherwise be able to get into university.
  • ADG - Australian Discussion Groups: Designed specifically for our international students, ADG offers an informal and fun environment in which newcomers to Australia can learn and practice their conversational English. So if you'd like to grab a vegemite sanga and rip the top of a cold tinnie, but are not quite sure what it means come and join us!

For information about these and other volunteering opportunities, please go to http://www.usuonline.com/Get_Involved/Volunteering/Default.aspx

Entertainment on campus
USU offers a vast entertainment program for students studying at the University. USU hosts numerous events every week of semester starting with Orientation Week and ranging from large scale concerts to pub and lunchtime band sessions.

These gigs and events are often held within USU’s three buildings across the main campus and are free or subsidised for USU members, giving better value to USU members than any other venue. This is your student space and community, and USU ensures it is a vibrant one by coordinating an entertainment program that allows members to have access to a thriving cultural community on campus. USU subsidises entertainment for members off campus.

The discount ticket scheme sells cheap tickets of up to 70% off to performances of Musica Viva, Australian Chamber Orchestra, Sydney Dance Company, Seymour Centre and Belvoir St Theatre, to name a few. Your access card will get you discounted entry to a range of entertainment events throughout the year, including Beachball and Snowball, and allows you the subsidised USU members’ price for paid USU events.

CONTACT Information and Referral Service
CONTACT is the USU’s information and referral service. It is a student-run volunteer program. There are two Contact Desks on campus, situated on Level 3 of the Wentworth Building and the ground floor of Manning House. At these desks you can ask questions, get directions, pick up the ‘Bull’ and other publications, get bandaids, sewing kits, sunscreen, tampons, condoms and other emergency supplies as needed. If they cannot answer your questions they will refer you to someone who can.

Students can volunteer to staff the desks by donating one to two hours of their time each week. All volunteers are trained before working on the desks and it is a great opportunity to make new friends, share and gain greater knowledge of the university and make the most out of your time at uni. You can pick up application forms at the Manning and Wentworth Contact Desks or at the School Tutoring Office on Level 4 of Wentworth. If you have any questions you can contact the Community Program Coordinator on 9563 6011 or email .

Address: ACCESS Centre
Level 1, Manning House
Tel: 1800 013 201
Email:
Web: www.usuonline.com

National Liaison Committee for International Students in Australia (NLC)
The NLC aims to be the peak representative organisation for all international students in Australia and is committed towards the promotion and enhancement of quality education, equitable welfare and multicultural understanding.

The NLC was formed in 1986 in response to the growing need among international students for a unified voice. Today, the NLC speaks for more than 150,000 international students currently studying in tertiary, TAFE or private institutions and secondary schools.

The NLC structure comprises three levels – campus, branch and national. At the campus level, most universities have an international student organisation representing the welfare and rights of international students on that particular campus. These organisations also coordinate various cultural and social events for the benefits of international students. Within each state or territory of Australia, the campus organisations come together to form an NLC branch, with its own office bearers.

At the national level, there is the NLC National Executive, which comprises office bearers elected by international student representatives across the country. This election is held during the NLC Annual Conference. The Annual Conference is the supreme decision-making body of the organisation, and is made up of delegates from international student organisations from campuses all over Australia. As well as determining the major goals and policies of the NLC, the Annual Conference also elects the National Office Bearers.

The NLC performs many different functions and representative roles at the state and federal government levels. Some of these relationships are with the International Development Programs (IDP) Education Australia, the Department of Immigration and Multicultural Affairs (DIAC), the Department of Education, Science and Training (DEST), the Australian Vice-Chancellor’s Committee (AV-CC) and AusAID.

The NLC continues to tackle important issues affecting international students in the changing scene of tertiary education in Australia. Through continuing lobbying, networking and campaigns, the NLC is able to advocate for the rights of its members.

Important issues actively pursued include unethical marketing practices, communication of information, quality of education and welfare support services, transport concessions, fees, and medical internship placements among others. Publications (such as NLC Link), campus visits, surveys and conferences are other avenues the NLC uses to maintain communication with international students and tertiary institutions.

For more information about the NLC, how to get involved or to discuss issues affecting your welfare, contact the head office or your branch offices (call the National Convenor on 0422 868 948 or the National Office on (03) 9650 8908).

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This chapter is continued at: Chapter 5 (part two)