Benefits and Impact

Benefits

One of the University’s guiding missions is to deliver an enriching University experience for students, inside and outside the classroom.

Sydney Student will facilitate the development of improved system, people, and process arrangements across the student administration support function. This will deliver benefits to the University in:

• More user-friendly and efficient student administration systems and processes
• New career and development opportunities for student administration professionals
• Improved student experience through improved customer service, relevance of information and ease of interface with the University for current students
• Reduction in manual and duplicated work to enable concentration on value adding activity and continuous improvement
• Improved access to and relevance of information.

These benefits will enable student administration staff to concentrate on more value added and rewarding activity to support the University’s student experience and teaching & learning objectives.

How will Sydney Student impact me?

The staff, processes and systems dedicated to student administration are critical to supporting the University’s capability to deliver a world class student experience. It is imperative that experienced and knowledgeable staff from across the University and at all levels are closely involved in the reform process to ensure the outcome is aligned to the University’s requirements and culture.

In a reform program of this magnitude, the University must acknowledge and work with staff to mitigate, the tension between the pressure of managing a critical function through current processes and systems, while also supporting the reform process to develop improved operations. Sydney Student is a long-term program of work across the next three to five years, which will ultimately have some impact on all staff and students through change and improvement to the way they perform administrative tasks.

Impacts on your role or area may include:

• Participation in one of the administrative, academic, frontline and student representative reference groups.
• Involvement in program design activities in your area of specialisation across 2009 and 2010
• Involvement in the development and implementation of short term improvements
• There will be a number of opportunities for secondment to the program team.

You can get information, provide feedback or get involved at any time through this website or by contacting our team directly.